Privacy Policy

Introduction

Welcome to Pros We Love. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, telephone numbers, and billing address
• Profile Data: Your interests, preferences, feedback and survey responses
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing from us
• Business Data: For professionals - business name, category, service areas, and credentials

How We Use Your Information

We use your personal data for the following purposes:

• To register you as a new customer or professional
• To process and deliver services, including managing payments and collecting fees
• To manage our relationship with you, including notifying you about changes
• To enable you to complete surveys or provide feedback
• To improve our website, services, and customer experience
• To facilitate connections between customers and professionals
• To send you relevant marketing communications (with your consent)

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. Cookies are small text files that are placed on your computer or mobile device when you visit a website.

Third-Party Services

We use third-party services to help operate our business, such as payment processors (Stripe), cloud storage providers, and analytics tools. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.